Customer Service

Opening an account at waltuniforms.com is easy. Simply set up a new account or when you place an order, you will be prompted to log in with your e-mail address and password. An account offers you a safe, easy and fast way to order. It also serves as a way to track your order and receive e-mails about your order. Account Benefits Set up My Account and customize your preferences! Improve your shopping experience by taking advantage of these great benefits… ::: News & Exclusive Offers. Sign up to receive email updates on special promotions, sales alerts, new product announcements, gift ideas and more! ::: Order History. Receive important information regarding your order and the capability to track your order up to the moment it arrives. ::: Faster Checkout. Save your billing and shipping information to make it easier to find and buy your favorite stuff. Enjoy hassle-free checkout!

Existing customers click here to recover your password.

Manage Your Account It’s easy to change your account information online, at any time. Log-in to your account and then go to Edit My Account.

If you would like to return or exchange a product purchased on our online store, please fill out our contact form including the order number and we will get back to you shortly. Returns and Exchanges only apply to product that has been purchased from our online store.

Any WALT product that is purchased online (excluding promotional or sale items) can be returned within 60 days of the purchase date for a full refund in the amount of the purchase including shipping costs. All merchandise must be returned unused, unwashed and be accompanied by the original hang tags. The condition of the product is left at the discretion of WALT. Upon receiving your returned WALT merchandise at our warehouse, a refund in the amount of the purchase will be issued to you for the WALT product within 10 – 14 business days. This refund will be issued to the credit card that was used to make the original purchase. We cannot refund different accounts or credit cards.

Any WALT product that is purchased online (excluding promotional or sale items) can be returned within 60 days of the purchase date for a full refund in the amount of the purchase including shipping costs. All merchandise must be returned unused, unwashed and be accompanied by the original hang tags. The condition of the product is left at the discretion of WALT. Upon receiving your returned WALT merchandise at our warehouse, a refund in the amount of the purchase will be issued to you for the WALT product within 10 – 14 business days. This refund will be issued to the credit card that was used to make the original purchase. We cannot refund different accounts or credit cards.

Any WALT product that is purchased online (excluding promotional or sale items) can be returned within 60 days of the purchase date for a full refund in the amount of the purchase including shipping costs. All merchandise must be returned unused, unwashed and be accompanied by the original hang tags. The condition of the product is left at the discretion of WALT. Upon receiving your returned WALT merchandise at our warehouse, a refund in the amount of the purchase will be issued to you for the WALT product within 10 – 14 business days. This refund will be issued to the credit card that was used to make the original purchase. We cannot refund different accounts or credit cards.

In order for us to direct you to the sales manager in your territory, please provide us with the name and location of your store, pictures of your shop and other brands you carry on our contact form.  If you are an online business, please specify your website address.

Thank you in advance for your interest in working with The WALT. Please indicate the name, location and website for your distribution business on our contact form and someone will get back to you shortly. If your question was not answered above, please fill out our contact form and we will get back to you shortly regarding your inquiry.

We do not price adjust to match other retailer’s pricing. All sale items are final sale and are not eligible for a price adjustment, return, or exchange.

If a product is not found on our website, it is most likely out of stock. However, it may still be available at your local WALT retailers. Please submit a request and a customer service agent will respond to you shortly.

We recommend spot cleaning the product with warm water and mild soap and hanging to air dry. We do not recommend using the washing machine.

If you are located in Canada, Mexico or the United States, photographs of the defect are required. Once the photos of the defect are inspected and the warranty claim has been approved, we will issue the consumer a discount code to our online store for the corresponding monetary value of the item. The value of the discount code will be equivalent to the MSRP (manufacture suggested retail price). The discount code will only be valid for a single use and will expire one year from the date of issue. Online purchases made directly through the WALT Supply Co. online store are eligible for a refund* if requested. Items purchased from authorized dealers are eligible for product replacement through either an authorized dealer or the WALT Supply online store.All warranty products must receive an RA number prior to receiving a credit for replacement. Due to seasonality of stock we cannot guarantee that customers will receive the same item. Please note that warranty issued discount codes cannot be combined with any other offer including ongoing promotions/discounts on the WALT Supply online store. *Refund option only available up to 90 days after purchase from WALT Supply online store. After 90 days store credit will be issued.

If you are located in Canada, Mexico or the United States, photographs of the defect are required. Once the photos of the defect are inspected and the warranty claim has been approved, we will issue the consumer a discount code to our online store for the corresponding monetary value of the item. The value of the discount code will be equivalent to the MSRP (manufacture suggested retail price). The discount code will only be valid for a single use and will expire one year from the date of issue. Online purchases made directly through the WALT Supply Co. online store are eligible for a refund* if requested. Items purchased from authorized dealers are eligible for product replacement through either an authorized dealer or the WALT Supply online store.All warranty products must receive an RA number prior to receiving a credit for replacement. Due to seasonality of stock we cannot guarantee that customers will receive the same item. Please note that warranty issued discount codes cannot be combined with any other offer including ongoing promotions/discounts on the WALT online store. *Refund option only available up to 90 days after purchase from WALT online store. After 90 days store credit will be issued.

If you are located outside of Canada, Mexico or the United States, photos of the defect are required. Once these images have been inspected and a review of the defect description has been completed, we will forward the customers claim to the corresponding WALT Supply representative in the area to further assist with the claim.